FAQ
Answers to the questions buyers ask most often about custom bags, sampling, artwork and shipping from China Bags Depot. Anything not covered here — [email protected] and we reply within one working day.
Company & Contact
Are you a factory or a trading company?
We are a factory. China Bags Depot is the bags and luggage manufacturing brand of CTO Group in Shenzhen, China; we have made bags, wallets and luggage in our own factory since 2005, and your order goes straight to our production line.
Who are you and what do you sell?
China Bags Depot is the bags and luggage brand of CTO Group, based in Shenzhen, China. We have specialised in bags, wallets, luggage and accessories since 2005.
What is CBD Support?
CBD Support is the name of the support team you are chatting with on chinabagsdepot.com. It is a support name, not a separate company.
Where are you based?
Shenzhen, China (Longgang District). Our published address is Floor 8, Huguangtong Building, Longgang Road, Longgang District, Shenzhen, China.
Products & Sourcing
Do you have backpacks and school bags?
Yes. Backpacks and School Bags are both categories in our catalogue. Tell our sales team the quantity and branding requirement for an exact recommendation.
Do you have tote, shopper or non-woven bags?
Yes. Tote Bags, Shopper Bags, Non-Woven Bags and Eco Bags are all categories in our catalogue.
Do you have laptop bags and briefcases?
Yes. Laptop Bags, Briefcases, Business Bags, Document Bags and Portfolio are categories in our catalogue.
Do you have luggage and trolley bags?
Yes. Luggage, Suitcases, Trolley Bags and Cabin Bags are categories in our catalogue.
Logo, Artwork & OEM/ODM
Can you print our logo on the bags?
Yes. The minimum quantity for silk screen printing is 500 units per logo, and it can vary with the product range. Confirm the exact figure for your model with our sales team.
What branding methods do you offer?
Silk screen printing, heat transfer, embroidery, rubber patches and woven labels are used on custom bags. Which method fits your artwork and fabric is confirmed by our sales team.
What are rubber patches and woven labels?
General industry practice: a rubber patch is a moulded badge sewn or heat-bonded to the bag, and a woven label is a fabric label with the design woven into it. Both are common permanent branding options. Ask our sales team which is right for your model.
Shipping & Compliance
Are your bags certified?
Certificates and test reports are supplied per model on request. Tell our sales team the model, the destination market and the document your broker needs, and they will confirm what can be issued.
Can you provide a certificate for my order?
Yes, per model on request. Product pages show specification fields that are not CBD commitments; only our sales team can confirm which document applies to your model and shipment.
What documents come with an international shipment?
General industry practice: commonly a commercial invoice, a packing list, a bill of lading for ocean freight or an air waybill for air freight, and a certificate of origin when preferential duty is claimed. Our sales team confirms which documents your shipment will carry.
Orders & After-sales
What happens after I send an enquiry?
1) You send the bag style, quantity, artwork and branding requirement. 2) Our sales team sends an exact quotation within one working day. 3) Proof and sample terms are agreed for your design. 4) You send a purchase order by email or fax, or ask us for a proforma invoice. 5) Production starts with in-line quality control. 6) A pre-shipment inspection is carried out. 7) Packing is completed to the agreed specification. 8) Shipment is arranged by courier, air or ocean as you choose. Our sales team confirms each step and the schedule for your order.
What do I need to send for a quotation?
Bag style or model number, quantity, logo or artwork, branding method, packing requirement and destination country. A required delivery date helps us answer precisely.
How long does it take to get a quotation?
Within one working day.
Samples & Quick Answers
How can I get samples?
Samples are free when the total sample value is under USD 5, provided you have a DHL, UPS or other freight-collect account and cover the courier freight. If the total sample value is over USD 5, you pay for the samples and the courier freight; we ship after receiving payment. You may also send your own courier to collect them.
How much is the courier freight for samples?
Freight depends on quantity, weight, carton size and your location. We confirm the exact cost before anything is shipped.
How do I get a price or price list?
We do not publish a fixed price list. Email [email protected] with the bag style, quantity and branding requirement - or use the enquiry form on our website. Our sales team will send an exact quotation within one working day. Any price range shown on a product page is indicative only and is not a quotation.